If you discover a fault with the item(s) you have received, please contact us and our Customer Care Team will try to resolve the issue for you as soon as possible.
Should you wish to return your item(s) for any reason, please refer to the table below as a guideline and contact us within 10 days from receiving your order for a case number explaining the reason for your returns request. Item(s) should be returned within 10 days from receipt of your case number.
To request a Case Number, Returns Form and further instructions on how to return your order, email us at firstname.lastname@example.org. Exchanges/returns will be processed upon receipt of the regarding item(s).
Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.
Packages sent without first contacting us will not be accepted.
Please Note: Shipping and handling charges are not refundable.
Please refer to the following criteria as a guideline only to our returns/exchange policy:
No monetary refunds available.
Exchange or store credit only.
Items must not be damaged.
Items must be in new/original condition with all tags and packaging intact.
Exceptions and other conditions will be noted within the item description.
Evaluation process may take up to 21 days from receipt.
Upon dispute, the returns/exchange decisions by wardrobehk.com will be final.